____________________General Info____________________

What are your business hours?

Our website is always open for business and you can order your tickets through the web any time of the day or night.

If you are looking to purchase tickets over the phone, you can reach us in the US at (800) 640 - 4540 or internationally at 0 01 512 474-4469
from 9 am to 6 pm CST Monday through Friday and Saturday from 9 am to 2 pm. If you call and leave a message after hours we will get back to you as soon as possible during the next business day.

How do I contact Austin Ticket Company?

You can reach us via email at tickets@austinticketco.com or phone at (800) 640-4540.

Where can I review your Site Terms and Policies?

You can review our policies at http://www.austinticketco.com/policies.htm. If you have any questions about these policies, you can email us at tickets@austinticketco.comor phone us at (800) 640-4540.

____________________Buying & Selling Tickets____________________

Where do you get your tickets?

Austin Ticket Company is not directly affiliated with any Venue or Box Office. All of the tickets listed on our site are being listed by reputable Ticket Brokers from across the country. These brokers go to great lengths to acquire tickets to sold-out events and we are able to offer you such a great selection by pooling their inventory together to present a wide array of tickets for you to choose from. We monitor the performance of our Brokers diligently to ensure that they are complying with our high standard of customer satisfaction.

Are these tickets real?

All of our tickets are 100% guaranteed to be legitimate tickets.

Why can’t I purchase a single ticket?

Ticket Brokers are often unwilling to break-up a large, even groups of tickets to provide a smaller odd number of tickets to a group of one, three or five. If you have a small, odd number in your party, we recommend you look for a odd numbered group of tickets and choose from that group, or give our customer service representatives a call at (800) 640-4540 to try to meet your needs.

What are the seat numbers for these tickets?

All of our groups of tickets are for consecutive seats, unless specifically noted otherwise. If the actual seat numbers for a group are of particular importance to you, please give us a call at (800) 640-4540 and we will provide you with this information.

Are these seats together?

All of our groups of tickets are for consecutive seats unless specifically noted otherwise.

How can I get tickets for events happening today?

It is possible in some cases to get tickets for events at the last minute including the day of the event itself. To meet this need however requires extra effort on our part, and we recommend that you give us a call for these last minute orders at (800) 640-4540 to make sure we can accommodate your needs.

Can I sell my tickets to Austin Ticket Company?

At the current time we are not able to buy tickets from the users of our site. We do plan on adding this functionality sometime in early 2005; so do check back if you have tickets to sell again in the future. If you find yourself regularly having tickets to sell, please call us at (800) 640-4540, or email us at tickets@austinticketcompany.com.

What is your return & refund policy?

All ticket purchases through our site are final, and refunds are not available except in cases where an event is permanently cancelled, including for example a sports event that becomes unnecessary in a playoff situation. For more information, please review our policies page at http://www.austinticketco.com/policies.htm.

What happens if I lose my tickets?

Entertainment Tickets are not replaceable so we encourage our customers to take great care not to lose or accidentally destroy their tickets. In such cases, we will not be able to provide replacement tickets to you. For more information, please review our policies page at http://www.austinticketco.com/policies.htm.

____________________Pricing____________________

How does Austin Ticket Company calculate its ticket prices?

The prices of tickets on our site are based on the prices set by the Ticket Brokers that are offering those tickets for sale. These prices reflect the fair market value of the tickets based on the difficulty of acquiring the tickets in the first place, along with factors such as the popularity of the event, the location of the seat, and the rarity of available tickets to the event. The prices of tickets on our site are often higher than the face value that is printed on the tickets themselves, reflecting the difference between the face value and the fair market value.

Why are your tickets above face value?

The value that we charge for a ticket is its fair market value, which is sometime higher that the face value of the ticket itself. The face value of a ticket is quite often not a good indicator of the price it would cost you to acquire a ticket to the premium events we stock. The work that goes into acquiring these hard to find tickets is represented in our final price.

What is the face value of these tickets?

We only know the price that our Ticket Brokers are listing for tickets and often cannot discern what the actual face value is of the tickets being listed for sale.

Why are the prices on these tickets different since the last time I looked?

The Ticket Industry is very dynamic and prices rise and fall as demand for tickets changes. If you find a price you are happy with, we suggest you purchase the tickets at that point in case the price goes higher in the future.

____________________Tracking Your Order____________________

Where is my order?

In most cases your order will be shipped out the day you order the tickets. In some cases however, this is not possible, and sometimes an estimated delivery date will be given with the group of tickets you order. We will contact you to give you an indication of when the item will be shipped, if the tickets aren’t going to be shipped immediately.

The best way to check on the status of your order is to contact us. You can reach us via email at tickets@austinticketco.com or phone at (800) 640-4540.

Copyright © 2005 Austin Ticket Company - All Rights Reserved